Frequently Asked Questions
(Last Update - 1 January 09)
Who is Falcon Coins?
Falcon Coins is a home-based small business founded in 1994 dealing with U.S. coins, Canadian coins and coin supplies. Don Hartlaub is the owner and numismatist with 40+ years of collecting experience.
How can I be sure that buying from you is safe?
You should always try to verify and/or check out whom you are buying from if you do not know them, especially in these days of commonplace internet fraud. Here are some ways to check up on me:
1) You can verify through the ANA (1-800-367-9723; ANA Member #162087)
that I am a member in good standing;
2) You can check out my feedback on eBay auctions (ID - falcon_coins) or
Yahoo auctions (ID - FalconCoin);
3) You can do a search on "Falcon Coins" and check out some of the "Good
Dealer" lists that I show up on;
4) You can ask for dealer and/or customer references;
5) You can call (719-495-9354) and talk with me in person.
Do you ship to all foreign countries?
I can ship to most foreign countries that do not have restrictions on importing coins and/or bullion. The shipping cost will be based on the actual estimated shipping/insurance cost plus a small amount for packaging material. Payment can be by international money order or PayPal if you are verified and will pay the additional 1% fee for international transfers. The U.S. Postal Service's Web Site (www.usps.gov) lists many of the restrictions and shipping options for foreign countries, but sometimes their own Web Site is not accurate (as I have found out on several occasions over the years). If you have further questions, please inquire.
Why don't you accept credit cards?
I used to accept Discover Card as they had reasonable merchant fees. After they began losing my submittals and then charging me to resubmit them (since they were considered "late"), I decided that it wasn't worth the hassle anymore. Fees to accept MasterCard and Visa are just too high to make it worthwhile. I can accept credit cards through PayPal, however. The only exception is gold bullion, which has such a small profit margin that I would lose money on every transaction if I accepted credit cards through PayPal.
Why are many of your categories out of date?
To be honest, I just cannot keep up with all the business! I always answer inquiries, though, and I try to get a couple of categories updated every week (except when I have a coin show to attend). Someday when I am able to quit my day job, it should improve!
Falcon Coins
11605 Meridian Market View #124-324
Falcon, CO 80831
(719) 495-9354
- Click
here to send an
e-mail to Falcon Coins
Owner: Don Hartlaub, ANA #162087